Terms and Conditions

TERMS AND CONDITIONS FOR ARROW REMOVALS 

This contract explains the rights and responsibilities of the customer and the removal contractor. The word you or your means the customer and the word we, us or our means Arrow Removals 1. Our Quotation 

Our quotation is a fixed price. We may change the quotation or make extra charges if circumstances change, and these were not taken into account when we were preparing our quotation. These  include: –a) You do not accept the quotation within 28 days. 

1. b) The work has not been completed within 12 weeks if you have caused the delay. 
2. c) We have to collect or deliver at your request goods above a second floor unless we have agreed so in writing. 
3. d) We supply extra services at your request. 
4. e) There are delays outside our control. 
5. f) The stairs, lifts, or doorways are inadequate for easy delivery, or the road or approach are unsuitable for our vehicles, unless you told us in writing of these problems before we  prepared the quotation. 
6. g) We have to pay parking or other fees or charges in order to carry-out the collection or delivery of the goods. 

In all these circumstances you agree to pay the extra charges. 

2. Work not included in the quotation. 

Unless agreed beforehand in writing by us we will not: – 

1. a) Dismantle or assemble units or flat pack furniture. 
2. b) If stated in the quotation the dismantling and assembly of beds will only be for standard headboard and footboard beds or divan beds, or standard single bunk beds. This does not  cover cabin beds / bunk beds with attached chest of draws, bookcases or shelves, nor does it cover ottoman beds unless stated on the quotation by agreement. c) Disconnect or re-connect appliances or equipment. 
3. d) Up-lift or re-lay fitted floor coverings. 
4. e) Move items from a roof space / loft. 
5. f) Move prohibited items excluded under clause 5 

However, such work as stated above can be carried out by prior arrangement or may be included as part of your quote, and an extra charge may be applicable. 

3. Your responsibility 

During the removal you should: 

1. a) Be present or have someone representing you during the collection and delivery of goods, and to ensure all your goods are collected at the time of collection. b) Declare to us in writing the value of goods to be moved, and this value will be reflected in any possible claim against us. 
2. c) Any single item valued at more than £1200.00 must be identified to Arrow Removals prior to removal and recorded in the quotation. 
3. d) Ensure that the goods are protected where they are left unattended or where people not connected to the move are present. 
4. e) Prepare and stabilize electronic equipment and appliances prior to the move. 
5. f) Empty and defrost fridges and freezers prior to the move, the contents of which we are not responsible for 
6. g) Supply us with contact names addresses and phone numbers for contacting you during the move. 
7. h) Instruction to carry out work is deemed to be acceptance of these terms and conditions by you. 
8. i) Other than our negligence or breach of contract, we will not be liable for any loss or damage or additional charges that may arise from your failure to carry out these terms.

4. Our responsibility 
5. a) It will be our responsibility to deliver your goods to you undamaged or in the same way as they were collected from you, having been packed or otherwise by you. b) If we have agreed to pack the goods for you or prepared them for transport, it will be our responsibility to deliver them to you. By undamaged we mean in similar condition as to  what they were prior to being packed or ready for transport, shipping, or storage. 
6. c) If we fail to produce the goods as specified in these terms and conditions, we will be subject to provisions as stated in this agreement. 
7. d) The amount of liability shall be determined in accordance with clauses 9 & 10. 

5. Goods not to be submitted for removal 

Unless previously agreed in writing, you must not include any of the following goods for removal as these items may present a risk to health and safety and/or fire. a) Jewellery watches precious stones, money, deeds collections of any kind. 

1. b) Pornographic material, stolen or prohibited goods, drugs, dangerous, damaging or explosive items, i.e. gas bottles, paint aerosols, or firearms ammunition c) Any kind of livestock, animals’ birds, fish or plants or goods likely to encourage vermin or other pests or cause infection, infestation or contamination. d) Perishable items or items requiring a specially controlled environment. 
2. e) Goods into storage must not contain any food stuff or perishable items of any sort. 
3. f) If we do agree to move such items we do not accept liability for loss or damage unless we have been negligent or in breach of the contract in which case all these conditions will  apply 

6. Ownership of the goods 

By accepting the contract, you declare 

1. a) The goods that you give us for shipping are your own property. 
2. b) The people who own them or have a interest in them have given you authority to enter into this contract and are aware of these conditions 
3. c) You will pay us for any claim for damages or costs which may be brought against us if either a) or b) above is untrue. 

7. Charges if you postpone or cancel your move. 

If you postpone or cancel this contract our charges will be as follows 

1. a) There is no charge if you postpone a local move with Northern Ireland, providing you agree a date in the future that we have availability for. 
2. b) If you cancel less than 48hours before the work is due to start 15% of removal charges minus deposit. If you cancel in less than 24hourd then payment will be in full to maximum  or estimated hours. Working days means Monday to Friday inclusive and excludes weekends and public holidays. 
3. c) If you cancel a cross channel move, once ferries and dates have been confirmed either from Northern Ireland to GB or from GB to Northern Ireland your deposit is non-refunable. 

8. Payment 

Unless by prior agreement, payment terms are as follows. 

1. a) Moves within Northern Ireland are paid in full upon completion on the day of the move. 
2. b) 25% deposit required for a full house move at the time of booking where the move is outside of Northern Ireland, part moves are paid in full upon collection c) Balance of payment must be made in cash, debt card on the day of the move. If payment is not made on the day 10% will be added, then 10% per calendar week thereafter including returned payments by card. 
3. d) If for any reason payment is returned unpaid the client will be responsible for any bank fees applied plus a £25.00 administration charge. 
4. e) No part of the agreed price is to be withheld as a result of any claim you may wish to make against us. 
5. f) In respect of overdue business accounts. Interest will be charged at a rate of 10% per week on outstanding balances over and above the agreed credit period. 
6. Our liability for loss or damage 

1. a) If you provide us with a value for your goods and subject to clause 3 if we are liable for losing, damaging or failing to produce the goods in breach of clause 4 our liability to you  will be determined in accordance with clause B and C below, subject to a maximum liability of £25,000. We may agree to accept liability for higher amounts in which case we will  charge extra. 
2. b) In the event of us being in breach of clause 4 our liability to you will be assessed as a sum equivalent to the cost of repair or replacement of the goods whichever is the smaller  sum, taking into account the age and condition of the goods just prior to their loss damage, and subject to the maximum amount of liability referred to in part A of this clause  unless we have agreed a higher amount with you 
3. c) Where the loss or damage is part of a pair or set, our liability to you will be assessed as the cost of repair or the replacement of that item only and not the cost of repair or  replacement of that item as a pair or set 
4. d) If you do not provide us with the declared value of your goods, or if you do not require us to accept liability as laid out in clause 9 then our liability to you will be determined in  accordance with clause 9a and 13 
5. e) In the event of loss or damage to your goods caused by our negligence or breach of contract Arrow Removals liability is as a sum of the cost of repair or replacement subject to a  maximum liability of £50.00 per item. Any claim exceeding £50.00 will be covered by insurance as per clause A. Your attention is drawn to clause 13 which applies to limited  liability

10. An item is defined as

Any object that is moved by us or the contents of a box, carton, package, parcel or similar container 

11. Damage to premises or property other than goods 

As third party contractors are often present at the time of collection and delivery we will limit our liability for loss or damage to property as follows 

1. a) Liability for any damage caused to premises or property as a result of our negligence shall be limited to the area of damage only. We may arrange to have the damage repaired ourselves b) Liability will not be accepted where, against our advice and on your precise instructions goods are moved in a manner which is likely to cause damage c) Any damage must be noted on the delivery receipt and confirmed in writing in 5 days. This time limit is non-negotiable. 

12. Exclusions of liability 

1. a) In respect of Limited liability other than by reason of our negligence or breach of contract, we will not accept any liability for fire or explosion however caused. b) In respect of standard liability and limited liability we will not be liable for any loss of, damage to or failure to produce the following goods unless as a result of our negligence or breach of  contract. 
2. c) Manuscripts or documents, bonds, securities, stamps of any kind or electronically held information on data records 
3. d) Plants or items that may encourage vermin or other pests which may cause infestation or contamination or any animals birds or fish 
4. e) In respect of standard liability and limited liability we will not be liable for any loss of, damage to or failure to produce the above goods if caused by any of the following circumstances  unless as a result of negligence or breach of contract. 
5. f) By war, invasion, hostilities, acts of foreign enemies (whether declared or not) terrorism, civil war military coup or rebellion industrial action, act of God, or any other event outside our  control 
6. g) Loss or damage arising from chemical, biological contamination causing radiation, radioactive contamination, gradual deterioration, leakage, evaporation or from perishable or unstable  goods 
7. h) By normal wear and tear, natural or gradual deterioration, vermin, moths, insects, damp, mould, mildew or rust 
8. i) By changes to climatic or atmospheric conditions 
9. j) By cleaning, repairing or restoring unless the work was arranged by us 
10. k) Indirect or consequential loss of any kind or description 
11. l) Loss of or damage to china, glass or other fragile items unless both packed and unpacked by us or our agent. In the event of an accident to an owner packed package or container, where  damage would have occurred irrespective of the quality of the packing, then out liability is limited to £100 or the actual value whichever is less. 
12. m) For goods in wardrobes, drawers, or appliances or in a carton, package, bundle or any other container not both packed and unpacked by us 
13. n) For electrical or mechanical derangement to any appliance item or instruments including clocks and computers or other equipment, unless evidence of external damage o) For any goods which have a pre-existing defect or are inherently defective including self-assembly furniture. 
14. p) All furniture must be robust enough to be lifted and transferred under its own weight. 
15. q) The loss of foliage leaves or any part of a plant whether indoor or outdoor, unless the plant has been covered and protected. 
16. r) For any item whether fragile or not, that protrudes from a box, container or package, that has been protected by the client and was packed by the client s) For any light bulbs still fitted to any lighting device.  
17. t) Although every care will be taken by Arrow Removals when disassembling self-build furniture, Arrow Removals cannot be responsible for how it will be re-assemble. u) No employee of Arrow Removals in any circumstances shall be held liable to you for loss, damage, omissions or mid-delivery under the terms of this agreement v) Our liability will cease upon handing over goods or effects upon completion of delivery 
18. w) Specifically excludes breakage of glass, china, earthenware, marble and other brittle household articles and damage to or breakage of cameras, binoculars, pictures curios and other works of  arts unless caused by accident happening to the conveyance upon which the “merchandise and goods” being transported or by an object falling upon such conveyance. 

13. Time limit for claims

1. a) For delivered goods, you must inform us in writing of any loss or visible damage at the time of delivery 
2. b) We will not be liable for any loss or damage to the goods unless a claim is made in writing to us as soon as the loss or damage has been discovered, and in any event within 5 days of the  delivery date. The time limit for notifying us of your claim may be extended upon written request from you, providing your request is received within 5 days of the delivery date 

14. Delays in transit

1. a) If we fail to keep to a time schedule and the delay is within our control we will pay your reasonable expenses up to £100 maximum 
2. b) If the goods are delayed by reason of your default or you are unable to receive them on arrival we will deliver them into our store or any other store we consider suitable. The contract  shall then be considered fulfilled and any other additional costs including storage and re-delivery will be at your expense 

15. Our right to hold the goods 

We have the right to hold some of or all of the goods until you have paid all our charges and other payments due under this contract. These include charges taxes and levies that we may have paid to  another removal or storage company, carrier or official body. While we hold the goods and wait for payment, you will have to pay storage charges and all other necessary expenses. This contract will  apply to goods held in this way. After 3 months we hold the right to sell or dispose of goods from our care to pay all monies due to us in full. Any surplus from the sale of goods will be credited to your  account 

16. Law and disputes 

This contract has been made out at our offices stated on the front of the contact and is subject to all national and regional laws.  

17. Claims against us by third parties

You will have to pay us any charges, expenses, damages or penalties claimed against us in respect of goods by a third party unless you can prove that we were negligent. These include parking charges  that we may have to pay to do the work unless we have agreed otherwise in writing 

18. Method and route 

We have the right to choose the method and route by which to carry out the work unless it has been specifically agreed in writing. Any excess space in our vehicles or containers may be used for  consignments to other customers 

19. List of goods (Inventory) 

Where we complete a list or inventory of goods and send it to you, it will be assumed to be accurate at the time when you sign it, or advising us of any errors or omissions within 5 working days of any  goods left behind. Any increase in the volume of the goods to be moved either by a submitted inventory or discussions between Arrow Removals and the client is subject to an increase in a fixed price  or to an hourly rate only. 

20. Our right to Sub-Contract the work

We may sub-contract some or all the work. If we sub-contract, then those conditions will still apply 

21. Authority to change the contract 

Only an authorised manager of the company can change the terms and conditions of this contract, which are only recognised when given in writing 

22. Storage 

1. a) If you send goods for storage you must provide an address for correspondence and you must inform us if it changes. All correspondence will be consider to have been received by you  seven days after posting to your last address recorded by us 
2. b) Providing all charges are up to date you can end the storage period by giving 10 working days’ notice. If we can give you the goods sooner we will do so. Charges for storage are payable  up to the date when the notice would have ended. 
3. c) If your payments are up to date, we will not end this contract, except by giving at least 3 months’ notice 
4. d) Storage cost should be paid 4 weeks in advance, accounts that are more than 4 weeks in arrears will not have insurance cover.